DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

FAQs

What if a dealer refuses to fix a recall? ›

Report the issue to relevant consumer protection agencies such as the California Attorney General's office or the Department of Consumer Affairs. They may be able to mediate the situation or take further action against the dealership under California's consumer protection laws.

Word of mouth goes a long way. If you've heard bad things about a dealer, especially from more than one person, then that dealer probably isn't so great. If the dealer has great reviews on their site and a good reputation with the community, then odds are you can trust them.

The CarGurus Top-Rated Dealer Awards recognize the dealers who go above and beyond to provide exceptional customer service. The awards are based on hundreds of thousands of reviews from car shoppers across the US and are given annually to a select group of dealers with the highest average dealer ratings on CarGurus.

Tips for Writing an Effective Review

Provide both positive and negative feedback, and make sure to be specific in your criticism or praise. Try to avoid using overly emotional language and stick to the facts of your experience.

The dealership will then be paid by the manufacturer to repair the recalled vehicles. Although these millions of repairs sound expensive, manufacturers actually end up suffering more heavily with the cost of their tainted public image and potential lawsuits which can erupt from the recall.

Vehicle manufacturers issue a recall on certain models if they have safety-related issues. An existing salvage or flood title and an expired recall date are some things that can void your vehicle's recall. Fuel system leaks, exhaust system issues, and electrical malfunctions can trigger a recall.

The General Manager

The dealership's general manager is the highest authority at the business. He or she presides over both the sales and service departments.

What car brand has won the most awards? ›

With 92 total awards, Honda has won more Car and Driver awards than any other brand. The Civic and Accord have been selected for the 10Best Cars list and the CR-V has been named to the 10Best Trucks and SUVs list.

Penske Motor Group's flagship dealership is Longo Toyota in El Monte, California, the largest car dealership in the world at over 50 acres (200,000 m²).

– ⭐⭐⭐⭐⭐ “I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”

Other times, if there is no viable or cost-effective solution, the manufacturer may offer you a replacement vehicle. It is rare, however, for the manufacturer to provide a refund. You can demand reimbursem*nt for any out-of-pocket expenses you experienced due to the recall.

If you do not want to replace the car, the manufacturer will give you a refund for the full purchase price. If the remedy is a free repair to fix or replace the defective car part, you generally do not have the right to return it or request a refund for your purchase.

If you were properly notified of a recall and chose to ignore it, the automaker may argue you should not be compensated based on your own negligence.

A recall does not mean you get a new car or get your money back. It means that whatever part is subject to the recall will be replaced or repaired for free - even if your warrnaty has expired. If the part is recalled, the manufacturer has agreed to fix it for free.