L'Oréal | Annual Report – Culture and Human relations (2024)

Fulfilment at work is a key aspiration. At L’Oréal, our Human Relations teams strive every day to transform our ways of working and managerial culture. By taking care of our employees, their wellbeing and employability, we can count on their commitment and foster our collective performance. These outcomes are reflected in the results of our internal Pulse survey: 79% of employees say they feel engaged and 70% believe they are in a position to succeed in their role. With over 1.3 million applications received in 2023, a decrease in executive turnover, and 100% of employees trained over the past three years, L’Oréal remains an attractive employer.

Protecting and taking care of employees over the long-term

Social innovation has always been part of L’Oréal’s DNA. With our Share & Care programme, which celebrated its tenth anniversary this year, we have raised the bar for employee welfare to the highest standards in over 60 countries by focusing on physical and mental health as well as new ways of working. This has included rolling out new support and prevention measures related to mental health in the workplace and serious illnesses, such as cancer. We also have a dedicated programme for tackling domestic violence. At the same time, we are constantly improving and consolidating benefits such as 14 weeks of fully paid parental leave and a guaranteed living wage indexed to the highest standards across all of our subsidiaries worldwide.
Since 2020, L’Oréal has been implementing a far-reaching workspace renovation plan to improve the day-to-day experience and performance of teams. In 2023, we continued to transform several of our sites, most notably in South Korea, Japan, Singapore, Mexico and the United States. L’Oréal’s new head office for the United Kingdom and Ireland, located in the centre of London, received an “Outstanding” BREEAM rating for its sustainable design.

Nurturing young talent to shape the L’Oréal of tomorrow

The future will be built with and thanks to young talent. Over the years, we have introduced several initiatives to support their employability and access to employment under the L’Oréal for Youth programme. One example is the Seedz management trainee programme, which helps the Group’s future leaders assimilate its unique culture. This inclusive and resolutely international initiative allows them to discover different entities and job categories through a series of short-term assignments. L’Oréal’s apprenticeship programme, which embodies the Group’s forward-looking human relations approach, celebrates its 30^th anniversary this year and continues to expand worldwide. In 10 years, the number of work-study contracts has increased 83%, with more than 1,100 contracts signed in 2023. Through apprenticeships, L’Oréal also advocates and promotes its intergenerational approach to knowledge transfer. This commitment is part of the mindset we aim to cultivate with our L’Oréal for All Generations programme.