Want to see how the frames look on you? Use the 3D Try-On feature to see a 180 degree view of yourself in hundreds of frames.
Quality is at the core of Lenskart’s products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!
Contact Lenses
Yes, as mandated by the Singapore Optometrists & Opticians Board (OOB), a valid contact lens prescription and an eye health assessment are required for the purchase of contact lenses. Get a free eye test from our certified optometrists at any Lenskart stores that offer contact lens services.
Prescriptions for eyeglasses and contact lenses are different as contact lenses are placed directly on the eye, whereas glasses sit on your face, about 12 mm away from your eyes. Thus a different prescription strength is needed for each type of corrective eyewear.
Additionally, contact lenses fit the size and shape of your eye, so contact lens prescriptions also include information about lens curvature and width.
Our order will only be processed upon customer's WhatsApp acknowledgement of the order. After which, the order will take 5 to 10 working days (depending on stock availability) to be delivered
Only unopened boxes can be exchanged within 14 days from collection. Once opened or unboxed, the item will be deemed not applicable for any exchange.
You can visit any of our contact lens stores.
- Jurong Point
- Funan
- Tampines1
- Waterway Point
- Century Square
- Paya Lebar Quarter
- Vivocity
- Westgate
- Jewel Changi
- Plaza Singapura
- Bishan Junction 8
Please initiate an exchange within 14 days of your collection/receive date. You may reach us at support@lenskart.sg or simply visit any of our contact lens stores.
We are unable to provide any refund for contact lens due to hygiene reasons.
Progressive
To provide the best customer service and as part of legal guidelines, a custom consultation and fitting are required with a licensed optician for any purchase of progressive eyewear. The showroom is an appointment-only space at selected Lenskart stores dedicated to assisting Lenskart customers who are interested in purchasing multifocal eyewear online.
The showroom is available at these Lenskart stores:
Central
Funan Mall
Suntec City
Wisma Atria
Novena Square
Junction 8
South
Vivocity
North
Lot One
Hougang Mall
Northpoint City
Causeway Point
East
Paya Lebar Quarter
Parkway Parade
Eastpoint Mall
Tampines1
White Sands Mall
West
West Mall
- Westgate
Orders with progressive lenses placed online are considered conditional purchases, and will only be processed and shipped after a consultation with an optician at one of the showrooms is completed.
Buying progressive eyewear is easy! You can shop as usual at any Lenskart store. Our friendly staff will assist you with your prescription. If you wish to purchase progressive eyewear online, please go through the following steps:
1. Download the Lenskart app
Eyewear with progressive lenses is currently available on the Lenskart app.
2. Pick your favourite frame
Choose from our curated selection of stylish frames suitable for progressive lenses!
3. Proceed to checkout
You can choose to:
Pay Now: reserve your frame selection before it sells out.
- Pay Later: not ready to pay? You can complete payment at the showroom.
Note: Your order is not confirmed at this stage, and will only be processed after you finish your consultation at the showroom.
4. Book an appointment
Book a date for an eye consultation and custom fitting with an optician at one of our showrooms. It’s free!
5. Visit the Lenskart showroom
Get a personalised eye test with an optician for your prescription, including accurate measurements of your pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. You can also try out the frames you selected to ensure the best fit for your face shape. Your order will be processed once you complete your consultation.
6. Collect your order
Your order will be shipped to the showroom once payment is confirmed. Pick up your order and get any final adjustments made to your frame. You’ll be rocking your new glasses in no time!
Yes, your order will be shipped together with your progressive glasses after you complete your appointment with the optician at our showroom.
Progressive eye prescriptions require special care, where an individual’s eye condition is tailored to their prescription. During this eye test, our optician will measure key unique personal features such as pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience.To follow legal guidelines and provide the best possible service, we require an appointment to see a Lenskart optician to ensure every detail of your prescription is correct and the frames you’ve picked are best fitted to your face.
Please email support@lenskart.sg or drop us a WhatsApp message. Alternatively, you can call the showroom directly to reschedule.
You can always reschedule your appointment by emailing support@lenskart.sg or drop us a WhatsApp message or call the showroom directly. If we are unable to reach you, your order will be cancelled, and you will be issued a full refund if the ‘Pay Now’ option was used at checkout.
Warranty
Lenskart has a 1 year warranty policy. All warranty exchange are only applicable 1 time.
These are covered under warranty:
1.Frames
Frame Manufacturing Defects
2.Lens
Coating Defects
Tinting Defects
Lens Crazing, Lens Spotting
These are not covered under warranty:
Missing Frames
Bridge Split
Frame Breakage due to personal negligence
Lenses Scratches, Breakage, Warping, Thickness
Degree based on power specified by the customer or a doctor’s prescription
Damage of Frame and Lenses due to Excessive exposure of heat, pressure, collision, water and other human factors
Lenskids:
1 time exchange within 1 year for prescription only
For children up to 16 years old
Only applicable for Lenskart Lens and Myopia Control Lens
Other
If you need any insurance support or require an official receipt/invoice for insurance or company claims, you can
Call us: +65 9722 2210
- Email us: support@lenskart.sg
We'll email you an official receipt of your order via email. In case you need our company details, please find some useful information below:
Company / GST Registration No: 201830288E
30 Cecil Street, #19-08, Prudential Tower / Singapore 049712 / Singapore
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Need More Help?
Still have unanswered questions? Don’t worry! Our experts are always here to help.
support@lenskart.sg
