quip | Frequently Asked Questions (2024)

quip+ Membership

What is quip+?

quip+ includes everything you already love about quip, plus so much more! An annual membership plan that includes an entire year of savings with benefits like free shipping, refill discounts, and quip cash. - Terms apply.

Refill Plan Benefits:

Free shipping on all refills† (an $8 savings)
Discounted pricing (buy more, save more)

Extra VIP Perks:

quip cash to use on any new Store purchase (refills excluded)
Annual coupon for free one-time store shipping† ($10 savings)

Membership is non-refundable and is charged annually. One-time coupons expire after one year and cannot be combined with other offers. quip Cash coupon may only be redeemed on a single order, any remaining balance after your purchase will automatically expire. Benefits do not rollover and will reset annually. Refill benefits are auto-applied every 90 days (up to 4x per year). If you skip a refill shipment, you will lose one cycle of free refill shipping and any applied discount.

†Free refill shipping and store shipping coupon only applicable to the US.

No, Refills are not included and must be purchased separately.

Before you're ready to check out, please make sure to visit our Refills page here to add your preferred products to your cart. Your quip+ discount will then be automatically applied to future automatic Refill shipments!

To join, simply click the green “Join quip+” button, located in the top right corner of our website.

quip+ Membership includes one year of free refill shipping (US only), auto-applied every 90 days. If you already have an active refill plan or purchase a new plan your next free refill shipping benefit may not be processed until at least 90 days after upgrading to quip+.

What if I have multiple refill plans or skip a cycle?

If you have multiple subscriptions on the same account, benefits will be auto-applied to your next auto-refill shipment, then every 90 days for the year (4 shipments total).

If you skip a refill shipment, you will lose one cycle of free refill shipping along with your refill discount.

You can view a summary of all the benefits of your membership within your profile under the “Account Summary” tab.

To view your applied refill discounts, please visit the “Plans” tab.

quip+ Memberships are non-refundable. After joining quip+, you’ll have one year to enjoy your prepaid benefits and the option to cancel your membership before it auto-renews.

Your membership can be canceled at any time however any remaining benefits will expire one year from your initial membership activation.

To cancel a membership:

Log into your quip account
Visit the plans tab within your profile
Click “Remove” next to the membership you are looking to cancel
Click "Cancel membership" and follow the on-screen steps

quip+ benefits do not rollover. Additionally, quip cash and free store shipping coupon codes will expire one year after they are issued.

Refill benefits may be auto-applied up to 90 days after your membership term depending on your refill schedule.

Coupons cannot be combined and are limited to only one per order. Any remaining balance after your purchase will automatically expire.

quip cash and free store shipping cannot be applied to the same order, nor can they be combined with additional site offers, like a 20% off promotion.

Account & Billing

To update your personal account details:

Visit “Account Summary” under your profile
Click your email or password under your account details
Enter your current password to save changes

If you need to reset your password:

Click here for a password reset
Enter the email address associated with your quip account
Check your email for a direct link to update (FYI: it’ll expire in 6 hours!)
Create a new password (must be 8 characters long)

You can also update your password at anytime within your profile, by visiting the "Account summary" section.

Having trouble?

Please contact us by chatting with our virtual assistant, located at the bottom right of this page.

If you no longer wish to receive emails from us, simply find your previous email and click the "Preferences" button at the bottom.

Once you reach our Unsubscribe Center, you'll have the option to specify which email types you'd like to unsubscribe to or stay subscribed to. If you would like to unsubscribe from all emails going forward, please uncheck each topic from the list.

We accept Visa, Mastercard, Discover, JCB, American Express, Diners Club, and Apple Pay. We cannot accept PayPal or prepaid cards at this time.

To check out with Apple Pay, please place your order directly through a Safari browser.

All of our online prices are shown in US Dollars. International pricing is determined by the exchange rate of your bank or credit card in your country versus the American dollar. All displayed prices (such as £GB) are an estimate based on that day. For the most accurate cost after the exchange rate and fees, we recommend comparing the listed price to your country’s currency before purchasing.

With new policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. This is not included in the cost at checkout — quip is not responsible for any extra charges to be collected by customs upon delivery.

Does quip qualify for FSA, HSA or HRA?

If your dentist recommends a quip Electric Toothbrush or Rechargeable Water Flosser for your oral health, you may be able to pay for it using FSA, HSA, or HRA. However, these plans may vary, so please confirm eligibility directly with your FSA, HSA, or HRA administrator.

Click here for more information, or to download a Letter of Medical Necessity PDF.

To update your payment method:

Visit “Payments and credits” under your profile
Click the grey arrow next to your current billing details
Don't forget to click “Submit” to save your changes!

Ordering

Looking to cancel a Refill order?

Automatic Refill orders are processed within 24 hours after your confirmation email is sent. Canceling a Refill Plan will not automatically cancel a pending order. If you’d like to cancel a processing refill order, you will still need to contact us directly by emailing refillsupport@getquip.com or chatting in.

Looking to cancel a Store order?

Store orders are processed for shipment within 1 hour from the time of purchase, To cancel a Store order, please reply directly to your order confirmation email to send us your request as this ensures the fastest response time.

Please note we cannot make any edits to the contents of a Store Order once it has been placed.

We do our best to answer all cancelation requests as quickly as possible; however, due to our order volume and processing times, we cannot guarantee the cancelation of an order after it has been placed, even if contacted within these timeframes.

You can also chat in for help — just include the name and email address associated with your quip account or the order number.

We will process the cancellation as long as the order has not already been processed for shipment. Either way, we will reply to your message to confirm.

Our digital Gift Cards are available in values of $25, $50, $75, and $100. All you need to do is enter your giftee’s email, the date you’d like for the digital Gift Card to be sent, and an optional message!

quip digital Gift Cards can be redeemed by entering the code in the “Coupon or gift code” field at checkout. If your cart total exceeds the balance on the Gift Card, you will be required to cover the remaining cost in order to complete your purchase. Any remaining gift card balance will remain on the card, which can be used at a later date. Once redeemed, you can view the remaining balance on a digital Gift Card any time by logging into your quip account.

The Fine Print

Gift cards can be used on orders from our online store page; they cannot be used on recurring auto-refill orders or at third party retailers. Gift cards are final sale/non-refundable and cannot be redeemed for cash (where applicable by law). While quip digital Gift Cards never expire, they cannot be reloaded. For full terms and conditions, please click here.

quip digital Gift Cards can only be purchased and used by customers located in the US at this time.

To edit the details of a digital Gift Card that has not yet been sent

View your digital Gift Card order in your “Order history”
Select the “Edit Details” option
Update the information you would like to change (To, From, Message, and/or Delivery Date) and select “Submit”.

To resend your digital Gift Card

View your digital Gift Card order in your “Order history”
Select the “Resend gift card” option (you will only see this option if your Gift Card has already been sent, but not yet redeemed)
You can resend to the same email address or select “Send to a different email” to enter a new email
If resending to a new email address, enter the new address in the “Enter recipient’s email” field and select “Send” (you must enter a valid email address in order to resend the Gift Card)

Please note that resending your quip digital Gift Card will deactivate the previous code. Additionally, the Gift Card amount cannot be updated after purchase.

You can find your referral link or code within your profile in the “Referral Program” tab under the “Coupons” section.

Each time a friend of yours orders and subscribes from the quip store page with your referral link or code at checkout, you'll both earn a $5 Refill Credit to be applied to the next automatic Refill Order.

The person referred will need to sign up directly using your link and follow it all the way through checkout or enter your referral code during checkout — we aren’t able to apply a referral code or the credit value to an order after purchase! Additionally, your personal referral code cannot be applied to orders placed from your account.

The Fine Print

Referral Codes should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral Codes should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit, or Wikipedia). quip reserves the right to withhold or deduct coupons obtained through the Referral Program in the event that quip determines or believes that the redemption of the promotion or receipt of the coupon was in error, fraudulent, illegal, or in violation of the applicable terms or this Referral Program. quip may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time and in its sole discretion without notice to you. You may not sell, trade, or barter your Referral Codes under any circ*mstances.

To apply a coupon code, promo code, referral code, or claim code, enter your code during checkout on the “My cart” or “Review” pages into the box under “Coupon code”. You will need to click the "Apply" button for the offer to be added to your order.

Once successfully applied, you’ll see a banner at the top of the page. Click "Purchase" to complete the transaction. If provided, scan your QR code to register your retail product and redeem your reward. Only one code can be used per order. If you have multiple claim codes, you'll need to check out separately.

Coupons are automatically applied when you check out using an affiliate link. If you’re using an affiliate link, simply click the affiliate link to apply the offer. You can also apply a coupon code on the confirmation page or in the cart during the checkout process.

Please note that coupons cannot be combined — only one may be used per order.

If you’ve purchased your quip product from a retail location, your packaging will include a claim code on a small green card. This card can be found inside of your packaging and will look similar to the card pictured below. If you're unable to locate your claim code, please check inside and around the box, in case it was missed during unboxing.

If you are not able to find your claim code or have already completed checkout and forgot to apply your claim code, please chat in so we can assist further. Make sure to provide proof of purchase with your email, such as a receipt.

We currently limit the number of items that can be purchased through our web store; however, quip is available inselectretailers and for limited resale.

We do not authorize wholesale purchases to be listed as 3rd parties on Amazon.com or other marketplaces
We are currently available for purchase on Faire for your brick & mortar small business needs.

If neither of the above are applicable, please email, please emailwholesale@getquip.com with information about your company as well as the intended purpose of your purchase.

Please note, due to the large number of requests we receive, we are unfortunately unable to personally reply to all emails. If you qualify as a potential wholesale partner and we’re able to accommodate your request, a member of our team will reach out to you directly.

Refill Plan Management

Our refill plans are fully automated to generate an order every 3 months after your initial order date. The contents of the refill will depend on the items ordered at checkout.

We're unable to change the date a refill order is scheduled to generate or pause a Refill Plan, but if you'd like to cancel (or skip) a single refill order, please let us know by emailing us at refillsupport@getquip.com.

Please note that refill orders are processed within 24 hours from the time they generate.

You can easily reschedule your next refill shipment at anytime†.

First, go to the "Profile" section of your account and click on the “Plans” tab.
Next, click on “Reschedule Shipment.”
Choose your preferred date!

Subsequent refill orders will generate three months from your new processing date.

† Updates can only be made to future orders. Changes will not apply to an order that has already started to process. Please contact us or email refillsupport@getquip.com for assistance in canceling a processing order.

Can I skip or remove items from my current Refill Plan?

To skip one or more refill items from your next automatic refill order, go to the "Profile" section of your account and click on the “Plans” tab.

You’ll then be able to see the option to "Edit plan" next to the plan associated with the refill you are looking to modify.

You can then select the “Skip” option next to any of the items you wish to remove from your next automatic refill only. Please note that you cannot skip an entire order — you will need to keep at least one refill item in your order.

To remove current items from your Refill Plan, go to the "Profile" section of your account and click on the “Plans” tab.

Next to the plan you are looking to update, please click "Edit plan". You'll be able to change the quantity of items in your Refill Plan or "Remove" an item completely.

To add new items to your Refill Plan please chat in or email us at help@getquip.com

You may cancel at any time within your profile area. Under your "Plans" tab, click "Edit Plan" next to the Refill Plan you are looking to cancel.

To cancel your entire plan, you'll need to remove each refill item. You’ll then see a red “Cancel this plan” button at the bottom right of your screen and be prompted to select your reason for cancellation.

Select “Cancel plan anyway” on the next screen, followed by “Confirm cancellation” to fully cancel your plan. You’ll receive an email confirmation shortly after successfully canceling your Refill Plan.

Please note that canceling a Refill Plan will not cancel a Refill Order that has already begun to process. If you've canceled after your refill has generated, you will need to contact our team by emailing refillsupport@getquip.com,or chatting in to cancel the processing order.

We're unfortunately not able to reactivate a plan once it's been canceled. However, you can create a new Refill Plan at anytime by visiting our Refills page!

Placing a gift order

If you’d like to send the order as a gift, please check “This is a gift” on the shipping page of the checkout process. You will be prompted to enter the recipient’s name and email address and given the choice to add an optional gift message. Please note that only one gift message may be included per order.

If your order includes a Refill Plan, this will still be under your own account, however, your recipient’s refills will be sent directly to them and the address will be stored separately from your personal Refill Plan.

If you’d like your initial order to be sent to a separate address from refills, please scroll down the shipping page to the line, “Where should we ship your refills?.” You can then select the option for “A different address,” and fill in the information below.

When you decide that you would no longer like to send refills, you can cancel the plan. If you had provided their email address, the recipient will receive an email about the cancellation and how to set up their own account using their own billing information. Gifted subscriptions cannot be transferred between accounts.

If you would like to have multiple orders sent to separate addresses, either for the initial order or for refills, you will need to complete separate orders for each address.

If you are sending your gift internationally, please note that new policy updates to Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. quip is not responsible for any extra charges to be collected from the recipient by customs upon delivery.

Managing a gifted account

To create an account on behalf of someone else, log into your quip account and visit your ""Referral Program"" tab. Click ""Add accounts and buy"" under the “Managed Account” tab and continue to follow the instructions on the page.

This feature will allow you to fully create and manage an account for your friend or family member. While log in details will not be provided to your friend or family member, they will receive shipping and welcome emails, and their refills will be sent to the address you attach to their account.

When you're ready to hand over control of the account to the recipient, just press the "x" button to "release" their account on the "Referral Program" tab. The recipient will receive an email to grant them access to the account and take over payment for the Refill Plan. Your personal payment details will be removed from the gifted account at that time.

Shipping

Your order shipment status can be tracked within your quip profile page by visiting your "Order History" tab, or by using the tracking number provided in your shipping email (we’ll send this once your order has been sent out).

Please note that a tracking number may not be provided in all refill shipment emails.

Sometimes, a missed scan can delay tracking details. Luckily, this usually resolves within a few days, and your package will arrive soon.

However, if there has been no tracking movement after 14 business days, please chat in with your current shipping address and we'll be glad to look into it!

The tracking information we provide often won't update past the point of departure from the US since your shipment will be transferred to your local postal service for final delivery. If you haven't received your order in 20 business days from the day it was shipped, we would recommend contacting your local post or customs office as the package will likely be held there for you to pick up or claim.

With new policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. quip is not responsible for any extra charges to be collected by customs upon delivery.

Ship type	ETA
Basic - $10 (Free with Refill Plan!)	4-9 Business Days
Priority - $12	3-4 Business Days
Express - $25	1-2 Business Days
Refill - $2	Up to 14 Business Days

Product Information

quip Electric Toothbrushes are powered by regular (or rechargeable!) AAA batteries that you can easily remove and replace. Just swap out your old battery when you replace your Brush Head, then you’re good to go for the next 3 months.

Looking for a more sustainable option? quip Electric Toothbrushes are also compatible with rechargeable AAA batteries. Be sure to check out our Solar Battery Charger to have your good habits powered by sunshine.

What is a quip Electric Toothbrush made of?

Our Metal options feature aluminum brush handles, bead blasted by machine and anodized to endure a lifetime of cleaning and our Plastic options are made from durable, matte-finished ABS plastic.

Our Kids Electric Toothbrushes are rubberized plastic to help smaller hands grip while brushing.

All handles are designed to be water resistant and shower-safe and quip Electric Toothbrushes, along with all accompanying materials, are free from latex, silicone, BPA, and phthalates.

How can I keep my quip Electric Toothbrush clean?

A humid bathroom can be a tough environment for your brush, so we would recommend storing it in your Multi-Use Travel Cover with its bristles up to allow for ventilation to thoroughly air dry. Please avoid storing your quip Electric Toothbrush in any airtight spaces - this includes the shipping tube that your brush arrives in!

To keep your quip Electric Toothbrush in the best shape possible, you can clean the upper white portion of your handle when refilling your brush head. Lightly wet a paper towel and gently remove any toothpaste residue. Be sure to dry all parts of your toothbrush before reassembling! Any moisture left inside the brush after cleaning can damage the motor and battery.

We offer our Brush Heads in Standard or Small sizes, each with dentist-recommended soft, round-tipped bristles made from soft DuPont Tynex nylon. Our Standard Brush Head contains 1,200 bristles in 34 tufts and our Small Brush Head contains 920 bristles in 22 tufts.

Our new Rechargeable Electric Toothbrush recharges your oral care routine! It lasts up to 3 months on one charge through an ADA Accepted replaceable brush head and a reusable handle for better brushing habits.

Initial set up

After opening, you’ll first need to fully charge your brush by snapping the magnetic cable to the bottom of the handle while laying your toothbrush flat, or in the Travel Mount. Leave to charge for at least 8 hours.
While your brush is charging, you can begin the setup process by downloading the quip app which you’ll find for free on the App Store and Google Play.
You’ll be prompted to create a new quip account or to easily sign in to an existing one.
Turn on your phone's Bluetooth® setting, then follow the in-app steps to pair one or more Smart Brushes to the quip app.

Your brush will then automatically log your daily routine brushings offline (no phone needed)! To review your brushing history, open the app with Bluetooth® on so it can sync when close to your brush.

Plastic Multi-Use Travel Mount and Charging Cable

Use your Charging Cable to fully charge your brush just once every 90 days to power two minutes of brushing, twice a day. Charge while laying your toothbrush on your counter, or upright in your included Plastic Multi-Use Travel Mount, specifically designed for our Rechargeable Brushes!

How to charge

Make sure that your toothbrush handle and all contact points are clean and fully dry.
Next, snap the magnetic cable to the bottom of the handle while laying your toothbrush flat on your bathroom counter or in the Travel Mount.
Look out for the LED light which will illuminate to indicate that your brush is charging. It will turn off when your brush is fully charged (after about 8 hours).

For best results, leave your toothbrush plugged in until fully charged, and do not charge again until your battery is as close to 0% as possible. Please also be mindful of not stretching the cable too far to help prevent strains.

What’s in a refill?

When you sign up for a Refill Plan, we’ll send a replacement Brush Head and Large Mint Toothpaste to your door, every 3-months.

Click here to visit our Refills page.

The quip Smart Electric Toothbrush tracks the good habits that have a big impact on your oral health. Specifically, the duration (how long and often you brush), coverage (top and bottom), strokes (number per minute), and intensity (back-and-forth acceleration of your brush) of your routine. With the quip app, you can also see trends in your habits over time, and get tips and reminders to help you improve.

Once you pair your Smart Brush to the quip® app, the Bluetooth® Smart Motor inside will automatically store your routine and points (no phone needed)! You won’t always have to use the app while you’re brushing — just when you want to check your brushing stats, get tips to improve, and redeem points for rewards.

If you already have a quip toothbrush, you can make it Smart! Simply purchase a Bluetooth® Smart Motor (available under “Accessories” on our store page), then swap it with your original one to get all the benefits and rewards of our Smart Brush. For warranty purposes, please keep your original motor.

Video: How to Upgrade your Brush with the Smart Motor

Dentists recommend changing your brush head every 3 months before it becomes worn out and ineffective. We suggest kids leave this task to an adult or tackle it strictly with adult supervision.

♦If you’re using a quip Rechargeable Electric Toothbrush, you can skip these steps!

Remove old Brush Head: Grip the head and handle in opposite hands, bristles facing away from you. Place your thumb on the dots, then gently pull the head off in a slight arc motion (don’t snap it directly backwards).
Remove motor and battery: Pull the motor out by lifting it by the wings or using the thumbnail notch. ♦Once it’s removed, tip the handle over and tap out the battery.♦
Clean brush handle: Lightly wet a paper towel and use it to gently scrub away any dried toothpaste from the top white portion of the handle.
Dry all parts: Any moisture left after cleaning can damage your motor and battery, so be sure to pat down all parts of your brush before the next steps!
Replace motor and battery: ♦Drop in a new AAA battery or a fresh rechargeable negative end first♦, then slide the motor back in (it will spring up slightly).
Apply fresh Brush Head: Push on your new brush head until it’s flush with the handle and you hear a dull click. Press the “q” to test, then you’re set. Happy brushing!"

Can shipping tubes be recycled?

Yes! The clear plastic tube that your Toothbrush initially comes in can be recycled just like a water bottle.

As for our refill shipping tubes, presentation trays, and paper envelopes, these are are 100% recyclable! Our paper refill tubes provide a complete seal, keeping your brush heads and floss hygienic while being kind to the earth.

Ingredients

quip Anticavity Toothpaste is American Dental Association-accepted with the right ingredients to prevent cavities. Following the advice of dental professionals and the ADA, our paste includes fluoride for its tooth-strengthening, anti-cavity properties, xylitol, which helps to inhibit the growth of cavity-causing bacteria, and silica, which is gentle on your teeth, and no SLS (sodium lauryl sulfate). Plus, our tubes and caps are now 100% recyclable! Once empty, simply recycle with #2 plastics.

Active ingredients: 0.24% sodium fluoride (0.14% w/v fluoride ion)
Inactive ingredients: Glycerin, Water, Hydrated Silica, Sorbitol, Erythritol, Sodium Lauroyl Sarcosinate, Flavor, Xylitol, Cellulose Gum, Sucralose, Titanium Dioxide

How much toothpaste should I use?

For best results, use a pea-sized dollop of toothpaste. Extra toothpaste doesn’t improve the cleaning ability of your brush! To demonstrate the right amount, our tubes feature a visual guide with a pea-sized dollop to scale.

The American Dental Association recommends using a smear of toothpaste (no larger than a grain of rice) for kids ages 2 and under, and a pea-sized amount for ages 3 and older.

How long will a tube of toothpaste last?

Our Large Toothpaste is 4.7 oz while our Travel-Sized paste is 0.5 oz. When using the recommended portion, a Large Toothpaste tube will last 3 months. Travel-Sized quip Toothpaste tube will last about a week.

What types of toothpaste do you offer?

We currently offer two flavors of quip Anticavity Toothpaste: Mint and Watermelon (each with the same active ingredients). Both flavors are ADA-accepted and designed to be mild, fresh, and safe for everyone to use. They are not made with ingredients specialized for sensitive teeth.

We do not currently offer a whitening version of either flavor, as our toothpaste is formulated to be minimally abrasive without any chemical additives.

Take the plunge and discover a better way to floss! Our Rechargeable Cordless Water is so easy-to-use, you’ll actually want to floss — no strings attached.

The cordless, clutter-free design of our Rechargeable Cordless Water Flosser keeps your countertops as clear as your gumline, just snap on the charging cable every few months as needed. Your Rechargeable Cordless Water Flosser comes with a Magnetic Charging Cable (no docking station!) and charges in 4 hours with an LED indicator. Battery lasts up to 8 weeks when used daily on gentle mode.

How do I use my quip Rechargeable Cordless Water Flosser?

Before you get started, make sure to fully charge your Rechargeable Cordless Water Flosser, using your USB magnetic charging cable. Next, remove the Floss Tip (stored inside the Water Tank) and snap it into place. Open the reservoir hatch, fill with lukewarm water*, then close the lid. Please be sure to keep the lid of your Water Flosser snapped shut when in use to prevent less mess.

Tip: Make sure to use only lukewarm water to avoid temperature shock to your teeth!

We do not advise using any other forms of liquid as it may cause damage to the flosser’s internal systems and void any warranty coverage.

To find your flow (and avoid making a mess!) close your lips slightly around the floss tip and lean over your sink. Lightly press the “q” button for on-demand water flow, or press and click for a steady stream. Press again to turn off.

For a complete clean, start in one quadrant of your mouth, and floss one tooth at a time (~2 secs each) along the gumline, front/back, and in between. Be sure to repeat these steps in all four quadrants! You’ll want to be extra careful not to floss with the Floss Tip pressed directly against your gums as this will trigger the automatic shut-off sensor. (And can also damage your gums!)

To customize your clean, press the bottom LED button to switch pressure mode from gentle (white light) to deep clean (blue light). Once complete, empty tank & let fully air dry.

To recharge your quip Rechargeable Cordless Water Flosser, attach the Magnetic Charging Cable to the base of your flosser & plug it into a power adapter. You can refer to the LED indicator guide below to determine when your flosser has been fully charged.

LED indicator guide:• Solid orange = low battery• Pulsing orange = charging• Solid green = fully charged, after about 4 hours

Please note, that the built-in rechargeable battery is non-replaceable. To reduce the risk of injury or adverse events, use only the charger provided. Discontinue and contact us via chat if this product or the power supply appears damaged in any way.

Video: Rechargeable Cordless Water Flosser

How do I clean my Rechargeable Cordless Water Flosser?

Once a week:

Turn flosser off and unplug
Run warm water through your flosser (aim into your sink), then let fully air dry.
Wipe the exterior of your flosser with a soft, damp cloth.

Once a month:

To break up hard water deposits, run a solution (1 part white vinegar, 2 parts warm water) through the flosser. Rinse before use by running through 3 tanks of warm water. Important: Never run the device with hot water.

Please do not submerge your Rechargeable Cordless Water Flosser under water or place any of these parts in the dishwasher. Stubborn stains or build-up? Spot clean with a damp cloth, water, and a few drops of dish soap. Never run any soap through the flosser.

What’s in a refill?

When you sign up for a Refill Plan, we’ll send you a replacement Floss Tip every 3 months straight to your door.

Ask any dentist and they’ll tell you almost any floss works well — if you follow a proper technique and use it at least once a day. We designed ours to help you get the basics right.

We currently offer two floss types that can be used with your Refillable Floss canister:


quip sliding Floss String
A shred resistant PTFE string that easily cleans between tight teeth. It also comes with pre-marked sections (in quip green!) to help you use just the right amount (about 18”) per flossing session
quip expanding Floss String
Made of waxed nylon that expands to clean better and to show what’s already used, so every tooth gets a fresh sweep. It also comes with the same pre-marked sections as our sliding floss, to help you use just the right amount

Our expanding floss is PTFE free.

How do I use quip Refillable Floss String?

To use quip Refillable Floss String, section off ~18” at the green mark and move your way down the string with a new section for each tooth. Grip your floss string with a little bit of slack to maintain control and wiggle it through your teeth without snapping it down. Guide the floss down around the gumline, following the natural C-shaped curve of your teeth.

When should I use quip Refillable Floss String?

Dentists recommend that you floss at least once every day. Before or after brushing? Truthfully, there’s no wrong answer! It’s more important that you floss, and floss well.

Help get your kids onboard with those healthy habits! quip Refillable Floss String is suitable for kids ages 3+, with adult supervision recommended for kids under 8.

How do I maintain my quip Refillable Floss String?

We recommend wiping your Refillable Floss String down with a damp cloth to clean it. Please do not dispose of your floss canister — reusable and designed for continuous use.

In case your floss gets submerged while cleaning, immediately remove the dispensing head and floss spool. Set both out to dry for at least 24 hours before dropping in the floss spool and replace the dispensing head.

What is quip Refillable Floss String made of?


quip Sliding Floss String
A durable, mint-flavored string made of PTFE (polytetrafluoroethylene). It’s an ultra-smooth, shred-resistant material that easily slides between teeth. This floss is vegan and SLS free.
quip Expanding Floss String
Free of BPA, polytetrafluoroethylene (PTFE), and free of poly-perfluoroalkyl substances (PFAS). It’s also kosher and vegan. We use a waxed nylon string that expands when wet to help you clean between your teeth. It’s peppermint-flavored and pre-marked to use about 18” every day.

The Refillable Floss String canister also includes a small stainless-steel blade (only 2.73 mm) safely tucked in the notch to help you trim your string.

Can the floss string be recycled?

Our floss is specifically designed to be refillable and reduce the need for one-time-use plastics. While PTFE and nylon floss are not recyclable, the paper tube we ship it in is 100% recyclable! After your refill spool is empty, you can also recycle the wrapper holding the string in place.

Your Refillable Floss String lasts at least 3 months when using the pre-marked 18” sections daily.

To replace the string

Remove the dispensing head from the canister of your Refillable Floss, then tap out (and recycle) the empty plastic wrap
Thread the floss from your new spool through the hole in the dispensing head, then drop the spool into the canister
Press down the dispensing head to close it, then secure it by pressing down until you hear a heavier click

Video: How to Refill quip Refillable Floss

What's in a refill?

When you sign up for a Refill Plan, we’ll send you a fresh floss spool every 3 months, to your door, every 3-months.

quip Refillable Floss Pick is the perfect portable partner for touch-ups throughout your day. Tucked in a travel-friendly dispensing case, our Floss Pick makes it easy to take your healthy habits on the go.

We currently offer two floss types that can be used with your Refillable Floss Pick:


quip sliding Floss String
A shred resistant PTFE string that easily cleans between tight teeth. It also comes with pre-marked sections (in quip green!) to help you use just the right amount (about 18”) per flossing session
quip expanding Floss String
Made of waxed nylon that expands to clean better and to show what’s already used, so every tooth gets a fresh sweep. It also comes with the same pre-marked sections as our sliding floss, to help you use just the right amount

Our expanding floss is PTFE free.

How do I restring my pick?

To restring your floss pick, press the “q” button to open the pick and clamp onto the floss in the dispenser. Press the top of the floss pick to close and pull away from the dispenser.

Next, press floss string down through the notch, and push it away from you to cut the string. To release and dispose of the used string, press the "q" button and start again! We recommend using about an inch and a half of floss in the pick and restringing at least once while you floss.

Video: How to use quip Refillable Floss Pick

How do I clean the case and pick?

You can clean the case of your quip Refillable Floss Pick by wiping it down with a dampened cloth. The case isn’t water resistant — we recommend to avoid rinsing or submerging under water.

As you floss, your pick may accumulate gunk and grime. To clear any buildup, press the “q” button to release any string from your pick before rinsing with water.

Video: How to Clean quip Refillable Floss Pick

Once you’re fresh out of floss

Remove your pick from the storage case and press your thumb into the circular divot of your holder. Press down to tilt the holder upward.Flip the holder upside down and slide the empty floss pod out to recycle.

Slide your new floss pod into the holder with the flat side down and pull out the rigid exposed floss.Thread the string through the hole inside the dispenser and put the case back together — listen for a click to know it’s secure!

Just like our Floss String, your Floss Pick can be forever full with an optional refill plan. Each refill pod replaces over 180 plastic picks — press a button to restring the handle over and over.

Video: How to Refill quip Refillable Floss Pick

What’s in a refill?

When you sign up for a Refill Plan, we’ll send you a fresh floss spool every 3 months, to your door, every 3-months.

Our slim, quip Refillable Dispenser packs and protects up to 10 pieces of quip Gum or quip Mints, is easy to fill, satisfying to dispense, and fits in any purse or pocket on the go. Just press the “q” to pop a piece, and freshen up!

quip Refillable Dispenser is recommended for ages 5+. Adult supervision is advised for children under 8.

Video: How to Use quip Refillable Dispenser

What’s in a refill?

Every 3 months, we automatically deliver a customized quip Gum or Mints Refill order (3, 9, or 18 packs, plus 27 packs for gum). Refills ship in a 100% recyclable paper box with 9 individually wrapped packs (10 pcs per pack), so you can feel refreshed for months to come.

How do I refill my Refillable Dispenser?

Refilling your Refillable Dispenser is easy!

Prepare: Pinch top of the dispenser at the front and back to pull the drawer away from the exterior case. There should be two separate pieces - place each piece to the side

Open up: Break the seal of a Refill Pack and open it. Once open, pull on the green exposed edge (slowly so the pieces don’t fall out!) to remove the inner sleeve of gum or mints.

Slide in: Drop the gum or mints into the dispenser by sliding the sides of the sleeve around the drawer (the gum should stack neatly in place). Dispose any loose pieces of paper.

Close it: Once the drawer is loaded, slide it back into the exterior case (it should click when secured). Press the “q” button to dispense!

Video: How to Refill quip Refillable Dispenser

quip Gum

Not only is quip Gum good for you, but it’s also fun to chew and easy to share. With anticavity ingredients that help strengthen your teeth (when chewed for at least 20 minutes after eating) and xylitol to help reduce the growth of oral bacteria, each sugar-free piece has zero calories for a guilt-free refresh. The long-lasting mint flavor with a crunchy, tri-layer design keeps your mouth fresh and cool for your entire chewing experience.

Ingredients

Isomalt, Gum base, Xylitol, Natural and Artificial Flavors, Calcium Stearate, Sodium Bicarbonate, Sucralose, Zinc Citrate, Stevia Extract, Monk Fruit Extract, Blue 1 Lake, Yellow 5 Lake.

quip Mints

Fight bad breath at the source, for all-day fresh confidence — and a boost of vitamin D in every mint! Vitamin D helps your body absorb calcium, essential for strong teeth and bones.

Our sugar-free mints are also made with xylitol to help reduce the growth of oral bacteria, zinc to help fight bad breath odor, with each pop and contain 5 calories, for a guilt-free refresh!

Ingredients

Isomalt, Xylitol, Calcium Stearate, Peppermint Flavor, Zinc Citrate, Sucralose, Vitamin D3 (Cholecalciferol), Stevia Extract, Monk Fruit Extract.

Nutrition Facts

Serving Size: 1 Piece

Amount per Piece	% Daily Value
Calories: 5
Carbohydrate: 2 g	<1%†
Vitamin D: 5 mcg	25%
Zinc Citrate: 1.2 mg	11%

†Percent Daily Values are based on a 2000 calorie diet.

You’ve got brushing and flossing down pat — refresh your routine with Refillable Mouthwash! Just press the dispensing button, pour into the pre-marked dosage cup, add water, and swish for one minute to kill bad breath germs while strengthening teeth and preventing cavities.

quip Refillable Mouthwash is designed for ages 6 and up. If you have any specific questions about incorporating mouthwash into your child’s oral care routine, it’s a good idea to check with their dentist first.

Mouthwash Ingredients

Our mouthwash features a vegan, alcohol-free concentrate with no added colors or dyes. It includes tooth-friendly fluoride and xylitol to prevent cavities and kill bad-breath germs.

Active ingredients: (diluted solution) 0.05% Sodium Fluoride(0.02% w/v fluoride ion)

Inactive ingredients:Water, Xylitol, Erythritol, Polysorbate 20, Flavor, Sucralose, Disodium EDTA, Cetylpyridinium Chloride (CPC), Sodium Hydroxide

A small percentage of swishers might experience temporary, surface-level discoloration, but don’t sweat it! Any discoloration caused by mouthwash with Cetylpyridinium Chloride (CPC) can be reversed — and prevented — with a regular healthy routine of brushing, flossing, and visiting the dentist.

How do I clean my Refillable Dispenser?

The quip App

The quip app is available to download through the App Store and Google Play — simply search for “quip: Oral Care Companion”. The quip app is free to download and is compatible with most Android (10.0 devices and above with Bluetooth 5.0) or iOS smartphones (iOS 14+, Bluetooth 4.2+, iPhone 6S+).

To log into the quip app, you will first need to complete the initial setup. You can then log in with your existing quip account credentials, or by creating a new account.

Initial Setup Instructions

Open the quip app - you should be automatically directed to the home screen
Once on the home screen you will be prompted to allow notifications
You will then be prompted to allow quip to use Bluetooth — please select “OK” in order to sync your brush data
You will then be prompted to allow Bluetooth to accept new connections

For iOS: Apple Settings > Bluetooth > Allow new connections in Apple Bluetooth settings
For Android: Settings > Bluetooth > Allow new connections in Android Bluetooth settings

You can then click through the welcome pages to be brought to the log-in screen where you can either sign into your existing quip account or create a new one if you do not yet have an account with us
You’ll be prompted to “Turn on location permission”
Select “Allow Access” to continue > after turning on location permissions, you’ll be prompted to “Start pairing”

After signing into the quip app, you can pair your Smart Brush by following the steps listed below:

You will be prompted to pair your brush after you've logged in — click “Start pairing” to begin onboarding
You will then be prompted to “Press the “q” button” on your Smart Brush to turn the brush on and then off. After completing this action, select “OK, I did it”
Any brushes in range will now appear in the pairing screen — please select the brush you would like to pair
Once you have selected the brush you would like to pair, that brush will vibrate for about 3 seconds
If the brush that vibrates is the correct brush, click “Yes, pair this brush”
If the brush that vibrates is not the brush you are looking to pair, please select another brush
If pairing fails due to…
- Connectivity issues, - please contact us.
- The brush already having been claimed, - you will need to log into the account already associated with that brush to unpair, before repairing to a new account.
Once you click “Pair your brush” you will be prompted to continue onboarding where you will be prompted to name your brush. Please continue to click through and follow the on-screen instructions until you reach the “Start brushing” page
If you are an iOS user, you will have the option to “Connect Apple Health” once you have successfully paired to the correct brush

Video: How to Pair your Smart Brush with the quip App

If your Smart Brush isn’t appearing on the pairing screen, turn your brush on and off, and click the “Refresh” button at the top left corner of the screen. If you’re still unable to view your brush on the pairing screen, try the troubleshooting tips below:

Are you on the latest iOS software?
- For iOS: Check Apple Settings > General > Software Update > Update to the latest iOS (The app is compatible with iOS 13+, Bluetooth 4.2+, iPhone 6S+)
- For Android: Check Settings App > System > Advanced > System Update (The app is compatible with Android 10.0 devices and above with Bluetooth 5.0)
Is your Bluetooth On?

For iOS: Apple Settings > Bluetooth > Turn it on in Apple Bluetooth settings
For Android: Swipe down from the top of your screen > tap Bluetooth

Is your phone “Discoverable”?
- For iOS: Apple Settings > Bluetooth > Allow new connections in Apple Bluetooth settings

For Android: Settings > Bluetooth > Allow new connections in Android Bluetooth settings

If you're an Android user, are your location services enabled?
- Settings > Privacy > Location Services > turn Location Services on
Did you turn your brush on and off?
Press refresh on the pairing page once more

You can unpair your Smart Brush within your “Settings”. Select the brush you would like to unpair and click “Unpair”. You will then be brought to the pairing screen where you can select to pair with another brush.

Having trouble? Please email us at help@getquip.com or chat with our virtual assistant and be prepared to provide the following info:

A photo of your product
Proof of original purchase
The numbers shown on your motor

Yes! You can pair one or more Smart Brushes (including our Kids edition) to the quip app to track all those good habits in one place.

Click your initials at the top left corner and then select "+Add another brush" at the bottom of the screen.

Please note that your Smart Brush can only be paired with one account at a time — it cannot be paired with several accounts at once. This allows you to retain your rewards in the user account that you use to track your data.

If you would like to pair your brush to a new user account, you must first unpair your brush from the account it is currently paired to before pairing with a different user account.

You can “toggle” your brush to help sync any missing data. To do so, force close out of the quip App, reopen it, and turn your Smart Brush on for 5-10 seconds while in range of your phone. If the app doesn’t start syncing automatically after you turn off the brush, you can click the manual sync button to help it along.

Having trouble?Please email us at help@getquip.com with a screenshot of the issue.

Any quip app user can log their brushing, flossing, and/or rinsing habits to earn rewards!

Start by downloading the quip App from the App Store or Google Play, then create a new account or sign into your existing quip account.

If you have a quip Smart Electric Toothbrush, your brush data is automatically logged via Bluetooth and cannot be added manually.

If you have a standard (non-smart) Electric Toothbrush (quip branded or not), your brush data can be logged via the following steps:

First, you’ll have the option to select which type of Toothbrush you have.
Continue with the setup process until you arrive at the quip App “Home” page.
Once you’re ready to log a brush run, simply tap the left-aligned brushing button, located below the points indicator.
Modify the duration of the brush run if needed, and then press the “Add Brush Activity” button at the bottom of the screen. Please note, you won’t be able to edit the date or time of day.

To log a floss or rinse activity, tap the floss or rinse buttons on the “Home” page. Once you’re on the Habit-logging screen, tap the “Add Floss Activity” / “Add Rinse Activity” button.

To fully log any good habits, make sure to press ‘Save & Close’ before exiting the Habit-logging screen

If using IOS, go to Settings > Notifications > quip App

Toggle “Allow Notifications” on.

If using Android, go to Settings > Apps & notifications > App info > quip App

Tap 'Notifications' or 'App notifications' and toggle “Show Notifications” on.

Dentists say to brush 2 minutes, twice a day, so we award you points for every day that you do it right. Up for a challenge? Earn bonuses for never missing a beat! Redeem points for rewards you’ll love (from quip and our growing list of partners), like refills credits, products, and more.

If you use a Smart Motor, your activity will automatically be tracked and you’ll earn:

+10 points for your first 2-minute brush of the day
+20 for your second 2-minute brush of the day
A bonus +50 for brushing twice a day for 2 minutes, 7 days in a row!
+1 point for your daily floss
+1 point for your daily rinse

If you manually track your brushing with a Standard Motor, you’ll earn:

+1 point for your first 2-minute brush of the day
+2 for your second 2-minute brush of the day
A bonus +5 for brushing twice a day for 2 minutes, 7 days in a row!
+1 point for your daily floss
+1 point for your daily rinse

You can redeem rewards on the quip app by clicking on the “Rewards” icon at the bottom of your screen. Then, under “Redeem Now”, you can see which rewards are eligible to redeem. Select the reward you’d like to redeem and use the code provided on getquip.com. Please note that we are unable to reimburse redeemed rewards. Some rewards may take 1-2 business days to process. Please review reward conditions before redeeming.

If you’re having trouble redeeming your reward, please chat in for further assistance.

You can erase your brush data by going into “Settings”, selecting the brush you would like to erase and clicking “erase all brush data”.

Please note, erasing all brush data is a permanent action and your data cannot be recovered. This includes the points you've already collected. Please be sure this is the action you want to take before proceeding.

Warranty & Troubleshooting

Warranty Policy

Quip NYC Inc. (“quip”) offers a limited warranty for quip-branded toothbrushes, mouthwash dispensers, gum dispensers, water flossers and floss picks and strings. For all products that are associated with an active refill plan, quip warrants to the original consumer purchaser that the products above will be free from manufacturing defects for as long as the original consumer purchaser owns the items. For items not associated with an active refill plan, quip warrants to the original consumer purchaser that the product will be free from manufacturing defects for one year from date of purchase. Quip will replace a defective product or part(s) covered by this warranty, or will refund the purchase price of the product in the event quip is unable to provide a replacement.

If you ever encounter an issue with your quip product, please follow the steps in our troubleshooting guide, listed below under each product type, as most issues can be solved with a quick home fix.

You can now submit a warranty request, for select products, directly within your profile through our Warranty Self Service Portal! To get started, click on the "⋮" next to your original store order, then click "Submit Warranty Claim" and follow the provided instructions.

You can also contact us by or by emailing help@getquip.com. Please make sure to provide the email or order number associated with your original quip order or proof of purchase if you purchased your product from one of our authorized retailers. If you received your product from one of our authorized dental professionals, please be sure to include proof of receipt.

You may be asked to submit photos of your item, or send back items for testing in accordance with instructions we will provide. If we request that you submit photos of your item or return the items and we do not receive these, we will not be able to replace future items for warranty requests.

If you experience any issues with a recently delivered refill item, please be sure to reach out within 30 days of delivery, as we are unable to assist with replacements for shipments received after this time.

What Does Our Warranty Cover?

Our warranty covers all manufacturing defects. This excludes normal wear and tear, product misuse/abuse, or lost items.

While we may provide support and assistance for all issues, we cannot offer a replacement if your quip product has stopped functioning or has physically broken from incorrect use (i.e., handling, refilling or storing it in a way other than that illustrated in your welcome and refill manuals and on our website), or from general misuse.

Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only to quip products purchased through our website, authorized retailers, or received from an authorized dental professional. We reserve the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized internet sites. Proof of purchase is required for warranty claims. In order to move forward with warranty coverage (including replacements), you must have a quip account. If you have any questions about whether a seller is authorized, chat us or email us at help@getquip.com.

Please note, we are only able to offer warranty replacements for the original item purchased.

If there are any outstanding disputes of payments, orders or charges associated with your information, this will void your warranty until they are removed or resolved.

With policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. While replacement orders are sent at no cost, they will be subject to VAT fees in compliance with the new policy. quip is not responsible for any extra charges to be collected by customs upon delivery.

There are no warranties beyond those stated herein. Any implied warranties that may be applicable to quip hardware products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circ*mstances shall quip be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

A new battery usually does the trick — follow the steps below to get back to brushing ASAP!

Remove old brush head: Grip the head and handle in opposite hands, bristles facing away from you. Place your thumb on the dots, then gently pull the head off in a slight arc motion (don’t snap it directly backward!).
Remove motor and battery: Pull the motor out by lifting it by the wings or using the thumbnail notch. Once it’s removed, tip the handle over and tap out the battery.
Clean handle: Lightly wet a paper towel or cloth and gently remove any toothpaste residue.
Wipe motor: Be sure to dry all parts of your toothbrush before reassembling! Any moisture left inside the brush after cleaning can damage the motor and battery.
Reassemble: Once everything is in place, press the q button to test.

Need more help?

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers shown on your motor

We’re so sorry to hear that you’re having trouble with your quip Rechargeable Electric toothbrush.

LED Won’t Turn On:

Please ensure that the charger and charging port are clean and dry.

LED is Turning Off:

If your charging cable is turning off after only 30 seconds, this may be due to an environmental factor. Please leave your brush connected and place it in a location that is <110F or >32F. Charging should resume shortly after.

LED is Not Turning Off:

Leave your charger connected for at least 9 hours without removing. We recommend charging overnight to ensure the cable is not removed before a full charge is reached.

Charger not attaching:

As this may be due to moisture, we’d recommend wiping off both connecting ends with a dry paper towel or cloth.

Charge will not get above 80%:

This is a feature built into our Rechargeable Electric Toothbrushes that prevents charging the brush when it already has an adequate charge. For best long-term results, we recommend only fully charging your brush once every 3 months.

Need more help?

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers shown on your motor

We’re so sorry to hear that you’re having trouble with your quip Refillable Floss String.

If your floss bobbin is stuck inside and won’t come out

Remove the dispensing head and gently pull out all remaining floss in the refill.The refill will collapse and become easier to pull out using two green notches located at the top.

If your floss canister isn’t clicking open

Firmly press down on the middle white portion to open the canister and the top will pop up.

If it’s not clicking open, please do not use any tools or excessive pressure to force it open.

If your dispensing head isn’t reattaching

Insert the dispensing head into the canister and use your thumb to press it down firmly until you hear a heavy click.

If the dispenser head is not attaching, release it, and press it down again until you hear a heavy click.

If the above steps do not work, please chat in for further assistance and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers located on the bottom of the dispensing head

We’re so sorry to hear that you’re having trouble with your quip Smart Electric toothbrush.

If your brush is buzzing 5 times before turning off this likely means that it's out of battery. If your brush is non-rechargeable, a fresh AAA battery will do the trick!

Video: How To Change Brush Head & Battery Refill

Need more help?

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers shown on your motor

We're sorry to hear you're having trouble with your quip Rechargeable Cordless Water Flosser. The below troubleshooting tips should resolve most issues:

Floss Tip Connection:

When replacing your Floss Tip, you should hear and feel a snap once it is connected in place. When properly connected, your Floss Tip should be able to turn 360 degrees
If your Floss Tip is not connecting or is unable to turn 360 degrees, please remove the Floss Tip and inspect inside, wipe clean, and shake upside down to ensure nothing is blocking the connection

Clog Detection:

The LED indicator will turn red when the Floss Tip is clogged and your Rechargeable Cordless Water Flosser will automatically shut down
If this happens, please shake your Water Flosser while upside down which will help unclog any debris
Please note, that the Rechargeable Cordless Water Flosser has a built-in sensor and will shut down if the Floss Tip is placed too close to your gums
If you are finding that your Water Flosser is shutting down frequently while in use, you may be flossing too close to your gum line

2-Min Shutdown:

If you’re finding that your Water Flosser is turning off after 2 minutes of flossing, please note this is intentional
We do not recommend flossing for longer than 2 minutes, so your Rechargeable Cordless Water Flosser System will automatically shut down after this time has elapsed

Not powering on:

Plug your Water Flosser in to charge for at least for 8+ hours, preferably overnight

We do not advise using anything other than water with your Rechargeable Cordless Water Flosser as this may cause damage to the flosser’s internal systems and void any warranty coverage.

If this doesn’t fix the issue, please contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers located on the inside of your Water Tank and USB side of your Magnetic Charging Cable

We’re sorry to hear that you’ve had some trouble with your Refillable Floss Pick.

If your pick isn’t holding the floss string

Make sure that the floss is positioned at the center of the ribbed portion of both “jaws” of the handleMake sure that the handle is closed completely (you’ll hear it click into place!)

If the floss string is stuck in your pick

Press the “q” button to release the “jaws” of the handleMake sure that there is no debris from a previous flossing session between the jaws and pivots of the handle

If the floss string isn’t threading through the case

Wet the tip of the floss string to reduce any frayingMake sure there’s a clear path through the hole of the case to thread the floss through

Didn’t find what you were looking for? Please chat in for further assistance and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers located on the inside of Floss Pick case

We're sorry to hear you're having trouble with your quip Refillable Mouthwash.

If you’re finding it difficult to dispense your mouthwash, a quick reassembly will usually fix the issue:

First, Unscrew the base to check that the bottle is fully screwed in place.
Unscrew the bottle to check the straw — the flat side of the straw should be inserted firmly to the hole and the slanted side should be at the bottom of the bottle.
When reassembling, the bottle should be level for the base to reattach easily.
Check that the pump of your dispenser is clean and clear by removing the button to give the well a rinse with warm water.
Reattach the button — it should screw securely in place.

Didn’t find what you were looking for? Please chat in for further assistance and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers shown on the inside of your mouthwash canister

We're sorry to hear you're having trouble with your quip Refillable Dispenser.

If you’re having trouble removing the drawer

Dispense all gum or mint refills before attempting to remove the drawer. The drawer should come apart from the shell of your dispenser with a gentle tug at the cap.

Make sure that the slots on the shell of the dispenser and the bumps on the drawer of the dispenser are clean and clear of any debris or build-up before reassembling.

If your drawer isn’t staying in place

Listen closely — your drawer should "click" into the shell of your dispenser!

If your slider is stuck

Dispense all gum or mint refills from your Refillable Dispenser before you begin disassembling it. Pull the dispenser apart with a gentle tug at the cap.

Tap the rail of the dispenser out of the shell. Your dispenser should be fully disassembled at this point — each individual part can be wiped down or cleaned with warm soapy water.

Be sure to leave parts disassembled to fully air dry before reassembling and refilling!

Didn’t find what you were looking for? Please chat in for further assistance and be prepared to provide the following:

A photo of your product
Proof of original purchase
The numbers located on the inside of your dispenser

Return Policy

How can I make a return?

We hope you find quip products to be as enjoyable and comfortable to use as we do, but understand that personal preference is key in being a part of your daily routine.

If you decide that you’d like to initiate a return your quip product, please contact us within 30 days of purchase, by chatting with our virtual chat bot, located to the bottom right of our help page. Please do not attempt to send back your quip order without contacting us first.

Domestic Returns

We can provide a full product cost refund (excluding shipping costs) within 30 days of purchase. Email us to confirm our return address and an RMA number for your package. Return postage is not included, but if you’d like a prepaid shipping label, we can issue one and deduct the cost from your refund: $5 for one item, $10 for two, and $15 for three-four maximum.

You can return up to 4 products using our prepaid return label for $15. Before you ship, please record your personal tracking number or request a tracking receipt as we cannot issue a refund for lost items without proof of tracking.

International Returns

We can also provide a full product cost refund (excluding shipping costs) for international orders within 30 days of purchase. Return postage is not included, and we are unable to issue international prepaid shipping labels. Before you ship, please record your personal tracking number or request a tracking receipt as we cannot issue a refund for items not delivered to our designated returns address.

Refill Returns

We provide a full product cost refund for refill orders too (excluding shipping costs) within 30 days of purchase. Please email us to confirm our return address and an RMA number for your package. Return postage is not included, and we are unable to issue prepaid shipping labels.

Retail Returns

We cannot process refunds on behalf of another retailer. If you would like to return your quip product that was purchased from a retail store, you'll need to contact the retailer to proceed with a return and refund.

All items purchased from quip popup locations and events are non-refundable.

Whitening & Guards

Whitening

We’re taking at-home whitening out of the dark ages! Available in your choice of 1-hour daytime or overnight formula to easily lift stains and brighten teeth for up to 6 months.

Get the same formula and custom trays you’d find at the dentist, for hundreds less, conveniently shipped directly to your door.

Whitening Ingredients

Both whitening treatments are formulated with carbamide peroxide and flavored with peppermint oil.

» Daytime whitening « has a higher concentration (22%) and is recommended for 1-2 hours of application for 14 days.

» Nighttime whitening « has a lower concentration (16%) carbamide peroxide and is recommended for up to 8 hours of application for 14 days.

How long will it take to get my order?

After you place an order, you can expect shipping to take about 3 – 5 Business days. Once we receive your impressions, the time to manufacture and deliver your first set is estimated to take 10-12 Business days.

Who should not use whitening products?

Children under 12 years of age or anyone with severe periodontal disease, active and extensive tooth decay, exposed roots, severely worn teeth, or braces. Additionally, people who are allergic to teeth bleaching whitening agents like peroxide or individuals with overly sensitive teeth should avoid using whitening products.

How do I choose between daytime or nighttime treatment?

It’s really about personal preference.

Our 22% daytime treatment is stronger and faster (1–2 hours), so it won’t take up too much of your day, while our gentler 16% nighttime formula works overnight (4–8 hours) so you can wake up to a brighter smile.

Please note, our daytime an overnight formulas should not be used together; each formula is designed to be used no more than once per day.

quip Sports Guard

Every athlete can now have pro-quality guards. Take impressions at home, and get a custom, perfect fit. Slim yet strong, made for max safety and available in 3 popular colors.

What are quip Sports Guards made from?

our Sports Guard is made from thermoplastic polymer and are BPA-free & latex-free.

How much does a Sports Guard cost?

A quip Sports Guard start at $159 for perfect-fitting guards from the comfort of your own home.

How should I care for my Sports Guard?

After every wear, brush with mild hand soap and a toothbrush (preferably different from your primary brush).

Make sure to only rinse in lukewarm water as hot water can warp the shape, then air dry before storing in your quip Case.

quip Night Guard

Trade the tossing and turning for a quip Night Guard and protect your pearly whites (and your sleep).

Our Night Guard offers you the same high-quality custom-fitting protection as your dentist, without ever leaving home.

How do I choose between a hard or hard-soft guard?

Hard night guards are more durable and a better option to provide a cushion between your top and bottom teeth. However, Hard-soft options are considered more comfortable because they’re less bulky, while still protecting your teeth.

We always recommend checking with your dentist first to help decide which Night Guard set is right for you!

What are quip Night Guards made from?

Our hard night guard is made of a clear acrylic plastic material and our hard/soft night guard is made of a hard outer layer and a soft inner layer. This hybrid design provides the durability of hard acrylic on the outside, and soft comfort on the inside.

Both options are BPA-free, latex-free and FDA-approved

How should I care for my Night Guard?

When you wake up, brush the guard with a toothbrush (preferably different from your primary brush) and toothpaste.

Make sure to only rinse in lukewarm water as hot water can warp the shape, then air dry before storing in your quip Case.

Who should avoid using quip Night Guards?

Those with veneers, periodontal disease, severe tooth decay, exposed roots, severely worn teeth, or braces should avoid using quip Night Guards.

How should my Night Guard fit and should it cover my teeth entirely?

Our night guards are designed with a low profile fit to assist with ease of placement. With this, your night guard should not cover your teeth to your gum-line.

Additionally, a thicker layer is applied to the biting surface to help protect your teeth. Keep in mind your guard night should feel snug!

Since Guards and Whitening are custom produced, there are no refunds after purchase.

Unfortunately results are not guaranteed. If you are experiencing pain, discomfort, or you are not seeing your desired results, consult your dentist or healthcare professional.

Take teeth impressions at home for our custom Whitening Trays, Night Guard, and Sports Guard.

How it works

Home impressions are easy and completed in just three easy steps!

Step 1: Impress

Take impressions of your teeth, return to a FedEx dropbox

Step 2: Relax

Get your custom whitening trays and gel or guards delivered

Step 3: Refresh

Get refills or replacements auto-delivered every 6 months

What if I make a mistake with my impression?

No worries! You can redo the process until you get the detailed impressions you need. Follow the step-by-step instructions included with your kit to help you reboil, cool, and reset the putty.

How do I return my finished impressions?

Pack your completed impressions in the clear bag provided and original shipping box. Attach the return label provided in your package over the original, then drop off at any FedEx collection box.

How long does it take to receive my custom devices?

Before shipping your package, we'd recommend noting your tracking number and taking a picture of your shipping label for tracking purposes.

I have upcoming dental work scheduled, will I need to complete new impressions after?

Yes! As dental work other than routine cleanings can alter your bite, completing a new† impression kit will be necessary.

†Please note that new impressions are not included in your initial cost and will be a separate purchase

Aligners

quip Aligners combines the best of all worlds; an in-person records appointment helps ensure the highest quality of care, while remote monitoring with your dedicated orthodontist helps to save you money and time. We like to call that a grin-grin!

Your first step when getting started with quip Aligners, is submitting a virtual assessment. A dental professional will then assess if Aligners are right for you. Next, you’ll be paired with a local orthodontist for an in-person 3D scan, exam, & records for a custom plan. There’s no commitment until you decide to move forward with your aligners!

quip Aligners are currently available with select providers in NYC. Your treatment will include a customized set of quip Aligners, Dental Monitoring gear (i.e. Scanbox and Cheek Retractor), and after-treatment retainers. To keep your teeth healthy along the way, you'll also get a free personal care kit with a quip Smart Electric Toothbrush (or smart motor upgrade for your existing quip), Large Anticavity Toothpaste, and Refillable Floss String.

The American Dental Association strongly discourages DIY orthodontics, so we do require you to visit a provider in-office. Visiting a professional helps ensure that your teeth are properly scanned, your mouth checked, and your aligners well-fitted for the most effective and fast treatment — no hidden oral health issues or guesswork that can cause painful problems in the future. After your scan and then fitting, treatment is completely remote via the app with optional visits if needed or if a problem arises.

quip Aligners start at just $99 a month and $0 down payment with financing based on your credit. For the best deal, you can pay your provider as little as $1,999 all-in. If you prefer, you also have the option to finance through low monthly payments to spread the costs over time. If your current insurance includes an out-of-network orthodontics benefit, you can apply it to your quip Aligners treatment.

We’ll share your estimated cost before you start treatment so there are no surprises — the price you see online is exactly what you can expect to pay our provider in person. quip Aligners have no booking fee or extra costs. If you choose to finance the cost of treatment, your monthly minimum and dollars down will need to be confirmed based on your credit.

As quip Aligners are an orthodontic treatment and not a product, we are not able to process a refund after you have committed to a treatment plan.

We believe better oral health should be easy, from your everyday brushing, to visiting the dentist every six months. Inspired by healthy habits and good design, quipcare is an all-in-one platform to access simple, affordable, (and dare we say) delightful dental care.

Like our Refill Plans, quipcare features a pay-as-you-go model that gives you the flexibility to book and pay for care as needed. You’ll get access to lower rates that we negotiate and save on services when you’re paying out of pocket.

We price services upfront so you never have to second guess what you are paying for. We’ve done our research on third party pricing data from millions of regional visits each year to determine the average regional prices for services regularly covered by commercial insurance, then price our preventative care provider fees at 40% off regional providers’ average charges and treatments and regularly covered restorative care at 30% off.

Just like your daily brushing, routine check-ups help prevent painful problems and expensive procedures. We offer perks, like free refill credits, to encourage the healthy habit of completing your 6-month routine checkup and reward you when you book and complete other care appointments.

We’re proud to work with trusted, high-quality providers near your home and office so you can enjoy comfortable, high-quality care without the toothaches. From comprehensive checkups to dental implants, getting the care you need is easier than ever.

You can book, pay, and track visits all on our free app. Visit your home page to book an appointment, then choose your service to find a provider near you.

Dental Professionals

Since our launch in 2015, quip’s mission has been to make oral care more simple, accessible, and enjoyable.

Here’s what we’ve been up to since:

We were named one of the best inventions of 2021 by TIME Magazine, one of Oprah’s Favorite Things, and the Best Grooming Product by GQ
We have created a network that includes tens of thousands of dental professionals across the country as well as millions of happy patients
quip has given back to the community through partnerships with Global Dental Relief, Americares, The Ali Forney Center, Charity Water, and Project (RED), among others

As experts agree, the first step to creating optimal oral care is ensuring that a patient is brushing correctly (whether they are using manual or electric), brushing frequently enough (twice a day for two minutes), changing their brush head (every 3 months), and visiting the dentist and dental hygienist on a routine basis.

Our effort to make better oral health simple and affordable makes an even bigger impact when we partner with dentists via our Practice Program. The benefit to you? We guide patient compliance in between visits with quip products that encourage them to build better habits for life.

By working with thousands of providers to date, we’ve found that our appeal can attract patients to your practice when quip is offered for free with any new booking. To make it easy for you to get started, we’re happy to offer quip to you at wholesale cost, so you can gift us to patients and make a real difference in their dental health.

We make it easy! Your new quip Electric Toothbrush is on us — just pay $10 for shipping. You can get your trial brush by clicking here. Once you create and verify a professional account on our platform, you’ll receive an email with a link to place your sample order."

Our quip Electric Toothbrush was the first-ever subscription electric toothbrush to have the American Dental Association Seal of Acceptance. Furthermore, all our products in the Practice Program that are available to dental professionals are ADA-Accepted.

Interested in any of our oral care products?

You can reach out to our sales team anytime at dental@getquip.com or submit your practice information online. One of our dedicated sales reps will follow up within 3 – 5 business days to help onboard your practice and place any orders you may need. We look forward to meeting you soon!

Patients receive a new brush head, a 3-month supply of toothpaste, and 3-month supply of floss delivered to their door.
All quip subscribers receive a patient education newsletter every month.
quip subscribers enjoy a lifetime warranty while on a refill plan.
Patients can switch or cancel their subscription at any time with no charge ensure you help your patient to follow ADA recommendation to change brush head every 3 months for most effective clean.

Subscribe in-office

Go to your unique practice URL, enter the patient’s first and last name, email address, and click “Yes”. When asked “Subscribe now?”, enter the patient’s shipping address (for their brush head refills) and credit card information (for billing). That’s it!

Subscribe via email

By clicking “No” under “Subscribe now?” at your unique practice URL, we will email the patient with instructions to subscribe on their own. This will NOT automatically subscribe them, but will prompt them to do so at their convenience. We ask that you remind patients to look out for an email from us with their new account information in order to enjoy all the great benefits of a quip subscription!

Subscribe via printed voucher card

Your practice program order will include printed voucher cards with your unique practice URL. Patients who use this unique URL to create their quip account will follow the exact same flow and receive the same benefits as your patients who subscribe via email.

We also understand that there are many factors that drive patients into your practice. Sometimes it’s routine needs, sometimes discomfort, and sometimes patients are seeking a pathway to achieve increased confidence in their smile and bite.

This is why quip has partnered with Clear Correct ™ clear aligners, Dental Monitoring remote monitoring systems, and most importantly, a Board Certified Orthodontist, to help connect our everyday consumers’ interest in enhancing their smile with an Orthodontic treatment pathway that works with their daily lives.

The great news is that quip Dental Services will handle all of the Orthodontic care directly, safetly, and remotely, with the patient. You and your practice will partner with us to receive the new patient to complete the records appointment in your office. Just send us the information, and retain the patient as a new patient of record within your practice. Not only do you get the opportunity to keep the patient to care for hygiene and restorative needs long term, you don’t have to worry about managing the orthodontic care within your practice. And, we’ll pay you $250 just for accepting the new patient from us.

It’s a win-win-win!

Contact Us

Customer Experience Support & Warranty Claims

For quick and convenient assistance, our Customer Experience team is available online for any questions or warranty claims.

You can now submit a warranty request, for select products, directly within your profile through our Warranty Self Service Portal! To get started, click on the "⋮" next to your original store order, then click "Submit Warranty Claim" and follow the provided instructions.

Warranty requests may require photos and/or additional info before further assistance can be provided.

You can also reach us through Facebook DMs or by emailing help@getquip.com and a member of our Customer Experience team will follow up with you within 3 - 5 business days.

If you’d like to cancel a processing refill order, please contact us directly by emailing refillsupport@getquip.com or chatting in. We currently do not offer phone support.

Partnership Requests

For all partnership inquiries, please email partners@getquip.com.Due to the volume of inquiries we receive, our Marketing department is not able to reply to all emails.

Wholesale Requests

We do not authorize wholesale purchases to be listed as 3rd parties on Amazon.com or other marketplaces

We are currently available for purchase on Faire for your brick & mortar small business needs.

quip | Frequently Asked Questions (2024)

FAQs

Is quip actually good? ›

It's not only efficient but effective, which means it saves money by cutting down on expensive treatments that are caused by bad brushing habits or unnecessary exposure to bacteria from an old toothbrush. All my dentist and hygienist friends use Quip (myself included!).

See Details ›

Is quip ADA approved? ›

The ADA Council on Scientific Affairs' Acceptance of quip Electric Toothbrush- Non Rechargeable is based on its finding that the product is safe and has shown efficacy in removing plaque and helping to prevent and reduce gingivitis, when used as directed.

View Details ›

Why is quip so popular? ›

An effective clean (at an affordable price).

By taking away all the bells and bristles — features teeth don't need — quip is able to offer one of the most affordable electric toothbrushes on the market. It starts at just $25, and brush heads are delivered to your door every three months for only $5 with free shipping.

See Details ›

Why does quip vibrate? ›

quip has sensitive sonic vibrations like other leading electric brushes to give a gentle clean. The sonic vibrations are set to one sensitive mode to encourage brushing more gently, as brushing too hard can be harmful.

Learn More Now ›

What is better than quip? ›

The Quip is stylish, minimalistic, and cheaper, and is the better option for anyone with sensitive teeth or gums. The Sonicare ProtectiveSlean 4100 is a more powerful brush, offering a stronger clean and a smaller brush head.

See Details ›

What's special about quip? ›

How does quip compare to a manual or electric brush? quip combines the low cost, light weight, and simplicity of a manual brush with the guiding features and fresh feel of an electric. Positives we share with many electrics are soft nylon bristles, sensitive vibrations, 2-minute built-in timer, and 30-second pulses.

See Details ›

Is quip as good as Sonicare? ›

The Quip simply doesn't work as well as my Phillips Sonicare toothbrush. The toothbrush head on the Quip is larger, making it hard for me to maneuver it to get all of those hard-to-reach spots in the back of my mouth. And, after using it for six months, my teeth feel cleaner when I use the Sonicare.

Read On ›

What is the difference between quip adult and kid? ›

We dismissed the adult Quip toothbrush in our main guide because it has weaker vibrations compared with other toothbrushes, but we found the Quip kids brush's weaker vibrations to be a benefit for younger users and smaller mouths.

Get More Info ›

Who is Quip owned by? ›

Acquisition. In July 2016, Salesforce announced the acquisition of Quip for an estimated total of $750 million. In January 2017, Quip acquired the designer studio Unity & Variety.

Keep Reading ›

Is Quip owned by slack? ›

Salesforce acquired Quip in 2016 to provide an easier way for teams to collaborate and communicate using data from their platform in a real-time document editor.

Learn More Now ›

Why did Salesforce buy Quip? ›

In a blog post about the sale, they said the acquisition gives them the opportunity to expand their service more quickly and more effectively reach a global market, "which has been our mission since day one.”

Is quip expensive? ›

Starting at $25, Quip is cheaper than popular alternatives from Sonicare (starting at $40), Oral-B (starting at $30) or Foreo (cheapest model is $50). Brushes from Quip and Sonicare both vibrate to remove plaque and food from your teeth -- but the difference lies in how fast they move.

What do I do when my quip dies? ›

Drop in a new AAA battery or a fresh rechargeable negative end first. , then slide the motor back in (it will spring up slightly). Apply fresh Brush Head: Push on your new brush head until it's flush with the handle and you hear a dull click. Press the “q” to test, then you're set.

Explore More ›

How long should my quip last? ›

Timed sonic vibrations, 3-month battery life, & Cover. Optional Mint Anticavity Toothpaste. Every 3 months: Brush head (+ free battery) refill.

Is quip a good toothpaste? ›

The ADA Council on Scientific Affairs' Acceptance of quip Mint Anticavity Toothpaste is based on its finding that the product is safe and has shown efficacy in helping prevent tooth decay when used as directed.

Learn More ›

Is quip gum good for your teeth? ›

The ADA Council on Scientific Affairs' Acceptance of quip Sugarfree Chewing Gum is based on its finding that the physical action of chewing quip Sugarfree Chewing Gum for 20 minutes after eating, stimulates saliva flow, which helps to prevent cavities by reducing plaque acids and strengthening teeth.

Read On ›

What is special about quip? ›

Get More Info Here ›

quip | Frequently Asked Questions (2024)

quip+ Membership

What is quip+?

Account & Billing

Ordering

Refill Plan Management

Shipping

Product Information

The quip App

Warranty & Troubleshooting

Warranty Policy

Need more help?

Need more help?

Need more help?

Return Policy

How can I make a return?

Whitening & Guards

Whitening

quip Sports Guard

quip Night Guard

Aligners

Dental Professionals

Contact Us

FAQs

Is quip actually good? ›

Why did Salesforce buy Quip? ›

References