Uber Eats was one of several experimental services trialled in 2014, as then-CEO Travis Kalanick tried to use the company’s ride-sharing platform to break into other transportation sectors.
Originally, Uber Eats delivered a fixed price menu in a small Santa Monica, California test area. The service soon expanded to include Beverly Hills and West Hollywood, and more local restaurants were invited to join. Within a year, Uber Eats was available in Barcelona, New York, and Chicago.
Uber has held first position in many countries for food delivery, although it has had to scale back in the past few years. It ended service in South Korea and India in 2019 and in several Eastern European countries in 2020. It also entered into an agreement with Russian search engine Yandex to leave Russia.
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In its home market, Uber has been in fierce competition with DoorDash, which surpassed Grubhub to become the most popular food delivery service in 2019. Uber bolstered its position in July 2020 with the acquisition of Postmatesfor $2.65 billion.
Uber takes a cut of between 20 to 30 percent of all orders, a high margin but one that has become commonplace with the growth of DoorDash. In some regions, Uber Eats is profitable, but the company as a whole is bolstered by its profitable mobility segment.
That said, Uber Eats has reported lower losses year-on-year, so potentially as the market consolidates, it may reach a point of profitability.
Uber Eats (and other food delivery services) are attempting to reduce costs further through the use of “dark kitchens”, which are set up by restaurants in cheaper locations and only focus on delivery. Uber recently announced it would stop providing the real-estate for these kitchens, but it has paved the way for many chain restaurants to use them.
In 2020, Eats became central to sustaining the business, as Uber’s ride hailing platform saw 50 percent less revenue than a year ago. That reversed in 2022 with mobility leading the way in revenue and profit, and the gap has widened in 2023.
We’ve collected data and statistics on Uber Eats. Read below to find out more.
Uber Eats Key Statistics
- Uber Eats generated $12.1 billion in revenue in 2023, a 11% year-on-year increase
- Uber Eats gross bookings surpassed $67.8 billion in 2023
- Internationally, Uber Eats is the most popular food delivery service, with 88 million users
- Over 800,000 restaurants are available on Uber Eats in 11,000 cities
Want to learn more about the food delivery app industry? Our Food Delivery App report includes breakdowns of all of the top apps by revenue, GMV and orders, alongside regional market share statistics, usage, and downloads.
Uber Eats Overview
| Title 1 | Title 2 |
|---|---|
| Launch date | August 2014 |
| HQ | San Francisco, California |
| People | Dara Khosrowshahi (CEO), Pierre-Dimitri Gore-Coty (Uber VP, Deliveries) |
| Business type | Subsidiary |
| Parent company | Uber |
| Industry | Food delivery |
Uber Eats Revenue
Uber Eats revenue reached $12.1 billion in 2023. It has increased its revenue rapidly over the past two years.
Uber Eats quarterly revenue 2018 to 2023 ($mm)
Uber Eats annual revenue 2017 to 2023 ($bn)
| Year | Revenue ($bn) |
|---|---|
| 2017 | 0.6 |
| 2018 | 1.5 |
| 2019 | 1.9 |
| 2020 | 4.8 |
| 2021 | 8.3 |
| 2022 | 10.9 |
| 2023 | 12.1 |
Sources: Food Delivery App Report, Company data
Uber Mobility and Delivery Revenue
Uber’s delivery platform kept the business alive through the pandemic, although mobility has taken over as the leader in revenue generation.
Uber revenue by segment 2018 to 2023 ($bn)
Uber Eats Gross Bookings
Uber Eats surpassed $67.8 billion in gross bookings in 2023, a 21.7% increase on the year prior.
Uber Eats annual gross bookings 2017 to 2023 ($bn)
| Year | Gross bookings ($bn) |
|---|---|
| 2017 | 3.1 |
| 2018 | 7.9 |
| 2019 | 14.5 |
| 2020 | 30.2 |
| 2021 | 51.6 |
| 2022 | 55.7 |
| 2023 | 67.8 |
Source: Food Delivery App Report, Company data
Uber Eats Users
Uber Eats has approximately 88 million users, making it the most popular single app delivery service.
Uber Eats annual users 2016 to 2023 (mm)
| Year | Users (mm) |
|---|---|
| 2016 | 5 |
| 2017 | 9 |
| 2018 | 15 |
| 2019 | 21 |
| 2020 | 66 |
| 2021 | 81 |
| 2022 | 85 |
| 2023 | 88 |
Note: This is an estimate. Sources: Company data, Eater, Skift, ZDNet
Uber Eats Cities
Uber Eats is available in over 11,000 cities in 45 countries.
Uber Eats available cities 2017 to 2023
| Year | Cities available |
|---|---|
| 2017 | 120 |
| 2018 | 200 |
| 2019 | 500 |
| 2020 | 1,000 |
| 2021 | 6,000 |
| 2022 | 10,000 |
| 2023 | 11,000 |
Source: Company data
Uber Eats Restaurants
Uber Eats has approximately 890,000 restaurant partners.
Uber Eats partnered restaurants 2017 to 2023
| Year | Supported Restaurants |
|---|---|
| 2017 | 80,000 |
| 2018 | 100,000 |
| 2019 | 220,000 |
| 2020 | 600,000 |
| 2021 | 900,000 |
| 2022 | 825,000 |
| 2023 | 890,000 |
Source: Company data
Uber Eats Market Share vs US Competitors
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Uber Eats FAQ
What is the average Uber Eats delivery time?
The average Uber Eats order takes 30 minutes
What is Uber Eats valuation?
Uber Eats has been valued at $20 billion (WSJ), although that has most likely increased in 2020
What is the most popular delivery request on Uber Eats?
The most popular delivery request in the US is no onion, followed by extra sauce and no tomatoes
What is the average annual spend per consumer on Uber Eats?
Average annual spend per consumer on Uber Eats at $220.37 (Slice Intelligence)
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