Top 115 Reviews From Legit ViaCord Buyers (2024)

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Verified purchase

Staff

Both my doctor and Teresa went into detail on the different types of things that you could use cord blood banking for. Hopefully, it's something that you'll never have to use. But it's better to have and not use it than need it and not have it. It's not as unattainable or unreachable or something that you can do as you think. People should reach out and get details on it because it's important. The only concern I had at the beginning before doing more research was pricing. I thought it was something that I wouldn't be able to afford. But after I spoke to my doctor along with the representative, I saw that it was pricey but not nothing that would break the bank too much.

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Customer ServicePricePunctuality & SpeedStaff

When it was time to to give birth, they mailed me a box and I took that to the hospital. I gave it to the doctors and they did everything else. Then somebody from ViaCord came and collected the cord blood from the hospital. It was a very smooth process. Also, they quickly remind you when it's time to pay because it's due on the day when your child is born. It is a little pricey and this service would be for somebody that has the means to pay for it. But I always tell any of my expecting friends that cord blood banking is something they should look into. I also tell them that ViaCord is super easy to work with and makes the process super smooth and not complicated.

Staff

We would spend the money now, but it could our baby's life later on or save us thousands down the road in medical bills. Let your OB know that this is something that you would like to do and bring your kit with you to the hospital when the baby says that it's time and they make the process super easy from there. They go ahead and send you the kit early on so you can be prepared whenever baby decides to come.

Staff

ViaCord is useful, especially if someone is going through what I'm going through with my 19-month-old daughter. I would want them to know if they have that option. A lot of people don't know that ViaCord does that sibling thing, where one of the siblings has a qualifying sickness. That's something huge that they can bank their cord blood for their future kids with it. It’s awesome, especially since there was so much money when I was thinking about for my daughter who is sick, when I was gonna do it for her at her birth.

Staff

Their rep was knowledgeable. She was helpful and very nice. My questions were answered. They explained to us how it goes from the possibility of helping us, the sibling, to grandparents, to a family member that's not closely related, like the percentages of how helpful it will be for them, versus how helpful it will be for the baby herself or for us.

My OBGYN gave me information about ViaCord when I was pregnant with my first daughter. I figured if my OBGYN was recommending, it must be a good cord banking service. The process was made easy when I went to sign up. The box with the instructions was clearly labeled. At one point during the last couple of years, the card I had on file expired. They were good about following up to get another payment method. It was effective without being irritating. They handled that well in a way that wasn't at all an off-putting experience, and that could have been with some other companies because I had a couple of similar auto-pay situations where the card changed and the follow up was less pleasant. I just signed up for my second child who is expected to be born in June and the experience was positive both times though there was a pretty substantial increase to my first daughter and my second in terms of the pricing.

Customer ServiceStaff

The ViaCord rep was very nice. I understand that they were trying to make a sale, but all the phone calls and emails got to be a little overwhelming. I felt a little harassed. But when I talked to her on the phone, she was quite nice. Every time I spoke with her, she was very friendly and professional. But I told her I was waiting on a tax return to come in before I could purchase it, or I was gonna talk to my husband about it, and it just ended up being a lot of phone calls and emails and I wanted her to leave me alone.

Everything with ViaCord is fine. I spoke with Elizabeth and she clarified all my questions. I'm gonna recommend ViaCord for friends and family.

ViaCord has the best price and the rep was very helpful. When I spoke to her, she was able to explain to me all the different aspects of what the cord blood stem cells could help. She also explained to me the genetic testing.

Staff

Everything was great when I inquired about their service. Jennifer explained everything to me and she reached out almost immediately to me when I needed help.