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DavidLas Vegas, NV
Review featured by ViaCord
Verified purchase
Reviewed Dec. 2, 2023
I had another son eight years ago and we chose ViaCord back then and I had no issues whatsoever so, I chose to remain with them. Everything was straightforward and simple. They sent us the collection kit and it was held up at the hospital, and we'll do the same thing when our second son will be born.
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KayleeCorona, CA
Review featured by ViaCord
Verified purchase
Staff
Reviewed Nov. 22, 2023
Banking my baby's cord blood cells is like an insurance thing. I'm an ICU nurse. It makes me feel better to have it. The reps at Viacord were great. They were very informative and answered all of the questions. There wasn't a lot of pressure to necessarily go with them. It was more information about cord blood and tissue banking. Everything is very organized in the kit and it has clear instructions. Registering on their website was easy as well.
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KaitlynMiami, FL
Verified purchase
Staff
Reviewed March 11, 2024
Teresa, the representative from ViaCord who worked with me, was very reachable, knowledgeable and friendly. She addressed me by name and remembered things that we spoke about from the last time. So, it was great. It felt very personal for something so important. The customer support was fantastic and I didn't feel like I was just like another sale.
Both my doctor and Teresa went into detail on the different types of things that you could use cord blood banking for. Hopefully, it's something that you'll never have to use. But it's better to have and not use it than need it and not have it. It's not as unattainable or unreachable or something that you can do as you think. People should reach out and get details on it because it's important. The only concern I had at the beginning before doing more research was pricing. I thought it was something that I wouldn't be able to afford. But after I spoke to my doctor along with the representative, I saw that it was pricey but not nothing that would break the bank too much.
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BarbaraDesert Hot Springs, CA
Verified purchase
Customer ServicePricePunctuality & SpeedStaff
Reviewed March 9, 2024
I called ViaCord and they were able to quickly set me up. The gentleman was super nice and he walked me through the steps, how it would be, and what I need to do. I liked how informative and how willing they were to answer any questions that I had. Also, initially, I forgot to complete the purchase but it was very good for him to have it as a reminder to complete my purchase. Their website is pretty simple. But if I needed to add another child, I wish I could just do that online. But it doesn't have that capability.
When it was time to to give birth, they mailed me a box and I took that to the hospital. I gave it to the doctors and they did everything else. Then somebody from ViaCord came and collected the cord blood from the hospital. It was a very smooth process. Also, they quickly remind you when it's time to pay because it's due on the day when your child is born. It is a little pricey and this service would be for somebody that has the means to pay for it. But I always tell any of my expecting friends that cord blood banking is something they should look into. I also tell them that ViaCord is super easy to work with and makes the process super smooth and not complicated.
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ZoeHouston, TX
Verified purchase
Staff
Reviewed Sept. 1, 2023
It would be fortunate to be a bit prepared of having this stem cell cord blood. It can be super helpful for your baby later on helping with diseases and even leukemia for later on in life if he does have to go down that path. We did our own research and fell in love with the option that ViaCord gives people nowadays of being able to do something like that that can help your baby. The fact that it helps with over 80 diseases or complications that the child may have and some cancers. That is what rung in our ears of this could save his life one day or just help him with other things that he might just be struggling with.
We would spend the money now, but it could our baby's life later on or save us thousands down the road in medical bills. Let your OB know that this is something that you would like to do and bring your kit with you to the hospital when the baby says that it's time and they make the process super easy from there. They go ahead and send you the kit early on so you can be prepared whenever baby decides to come.
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AshleyFredericksburg, VA
Reviewed July 29, 2023
The lady that I talked to in the office told me what to do with the package. They sent one that says ViaCord on it and it has all these directions. I was emailing back and forth with the office lady, sending all the paperwork to her and she broke it down for me as far as for my daughter, what the benefits of that would be. My daughter's doctor who is the leukemia doctor that she sees brought my attention to ViaCord. Before him, the social worker mentioned it to me. I’m about to have my son soon so they said I have a perfect chance of being able to save stuff to help my daughter through her treatment if we need to.
ViaCord is useful, especially if someone is going through what I'm going through with my 19-month-old daughter. I would want them to know if they have that option. A lot of people don't know that ViaCord does that sibling thing, where one of the siblings has a qualifying sickness. That's something huge that they can bank their cord blood for their future kids with it. It’s awesome, especially since there was so much money when I was thinking about for my daughter who is sick, when I was gonna do it for her at her birth.
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AnaHollywood, FL
Verified purchase
Staff
Reviewed July 18, 2023
ViaCord sent a message through my OB-GYN that they were gonna have a presentation about it. I wanted to do it with my first child, but I never did. I saw the presentation. It was clear, detailed and very easy to understand. We finally decided to go for it with my second child. Mostly, on my husband's side of the family, there are a lot of illnesses and in my side of the family, there's been a cancer history, we both agreed that even if we have a chance of helping us or my son or the baby, in the future, then why not take a chance and do it?
Their rep was knowledgeable. She was helpful and very nice. My questions were answered. They explained to us how it goes from the possibility of helping us, the sibling, to grandparents, to a family member that's not closely related, like the percentages of how helpful it will be for them, versus how helpful it will be for the baby herself or for us.
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LSt. Paul, MN
Verified purchase
Reviewed May 12, 2024
My OBGYN gave me information about ViaCord when I was pregnant with my first daughter. I figured if my OBGYN was recommending, it must be a good cord banking service. The process was made easy when I went to sign up. The box with the instructions was clearly labeled. At one point during the last couple of years, the card I had on file expired. They were good about following up to get another payment method. It was effective without being irritating. They handled that well in a way that wasn't at all an off-putting experience, and that could have been with some other companies because I had a couple of similar auto-pay situations where the card changed and the follow up was less pleasant. I just signed up for my second child who is expected to be born in June and the experience was positive both times though there was a pretty substantial increase to my first daughter and my second in terms of the pricing.
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ASanta Rosa, CA
Verified purchase
Customer ServiceStaff
Reviewed May 12, 2024
The ViaCord rep was very nice. I understand that they were trying to make a sale, but all the phone calls and emails got to be a little overwhelming. I felt a little harassed. But when I talked to her on the phone, she was quite nice. Every time I spoke with her, she was very friendly and professional. But I told her I was waiting on a tax return to come in before I could purchase it, or I was gonna talk to my husband about it, and it just ended up being a lot of phone calls and emails and I wanted her to leave me alone.
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KristelMiami, FL
Verified purchase
Reviewed May 12, 2024
Everything with ViaCord is fine. I spoke with Elizabeth and she clarified all my questions. I'm gonna recommend ViaCord for friends and family.
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ALowell, MA
Verified purchase
Reviewed May 12, 2024
ViaCord has the best price and the rep was very helpful. When I spoke to her, she was able to explain to me all the different aspects of what the cord blood stem cells could help. She also explained to me the genetic testing.
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AnastasijaProvidence, RI
Verified purchase
Staff
Reviewed May 10, 2024
Everything was great when I inquired about their service. Jennifer explained everything to me and she reached out almost immediately to me when I needed help.
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